In I-Resort Beach Hotel and Spa we are entirely focused on the experience of our guests and our priority is your health and safety. But now, more than ever, in light of the COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our guests and employees, without compromising the quality of our services. So, we adapt our operation considering the new Safety Standards & Hygiene Protocols.
Main measures & procedures
Check-in can be done online or at the reception by keeping the necessary distances. The room keys are disinfected before customers receive them.
All staff have undergone training regarding COVID-19 by a team of professionals specialized in measures to prevent and avoid the infection.
All rooms are disinfected and thoroughly cleaned before our guest’s arrival and after every checkout. Intensive cleaning and disinfection of the rooms is based on the protocols of the governmental and public authorities. At each arrival, the guest will find in his room, a small hand sanitizer. Magazines and brochures will not be available in the rooms. Room cleaning will only take place after guest’s request.
Frequent touch areas are those areas in the hotel used or touched most often by our staff and guests. We have enhanced our cleaning procedures to increase the level of frequency that these areas are cleaned and disinfected. Our staff will observe in order to help our guests practice safe social distancing. Also, hand sanitizers will be available for our guests in all public areas, restaurants, reception desk.
Food and Beverage Services
Different measures from food preparation to dining experience have been implemented to ensure food hygiene safety. In restaurants and bars, the distances between tables and seats are based on the official protocols. Served Table d’hôte menu will be provided.
The pool water is regularly cleaned during the day with multi-layer sand filters. The distances between umbrellas and sunbeds, in the pool area and on the beach will be based on official protocols.
Aegeo Spa, gym, body and face treatments, will be available for private use, by appointment only. The sauna and hammam area will be closed. Kids Club, child services will not be offered for your own protection. Visitors with no active reservation are not allowed in the rooms and public areas.